Privacy Policy
Last Updated: 01/01/2026
Command Local (“Company,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your information when you interact with our website, submit inquiries, enroll in our SMS programs, or use our services. By using our website or providing your information, you consent to the practices described in this Policy.
1. Information We Collect
Personal Information You Provide
We may collect your name, email address, phone number, company name, postal address, and any information submitted through forms, surveys, SMS, or email. If you schedule appointments or use our services, we may also collect details related to those interactions.
Communications Data
If you opt in, we collect your messaging preferences and maintain records of consent and opt-out activity. This may include inquiry details, appointment or service-related messages, responses to our SMS or email communications, and consent records.
Usage and Device Information
We may collect website usage data including IP address, browser type, device information, referring URLs, pages visited, interaction data, and information collected via cookies, pixels, and analytics tools.
2. How We Use Your Information
We use your information to respond to inquiries, contact you about requested services, provide appointment updates, send operational SMS notifications (with your consent), deliver customer support, improve website functionality, maintain legal and messaging compliance, and send marketing communications when consent has been provided. We do not use your mobile phone number to send promotional SMS messages unless you have explicitly opted in.
3. SMS Messaging & Consent
Command Local operates SMS messaging programs in compliance with A2P 10DLC standards.
Express Consent
We only send SMS messages to individuals who submitted their phone number through our website, checked a required consent checkbox, provided clear written or digital consent, or initiated a text conversation with us. Consent is never implied and is never obtained through pre-checked boxes.
Message Types
With your consent, we may send appointment reminders, scheduling updates, inquiry follow-ups, service notifications, and customer support messages.
Message Frequency
Message frequency varies based on interaction.
STOP / HELP Instructions
Reply STOP to unsubscribe. Reply HELP for assistance. You may receive a final confirmation message after opting out.
Carrier & Rate Disclosure
Message and data rates may apply based on your mobile carrier plan.
4. SMS Data Sharing Restrictions
We do not share, sell, or distribute mobile phone numbers, SMS consent data, opt-in or opt-out activity, or messaging history to any third parties, affiliates, or marketing partners for advertising or promotional use. Your SMS information may only be shared with SMS delivery providers, CRM platforms, or compliance and auditing systems. These vendors may use the information solely to support messaging operations and must adhere to strict confidentiality standards.
5. Consent & Opt-Out Recordkeeping
To maintain regulatory compliance, we retain time-stamped consent records, opt-in and opt-out requests, and the method and source of consent. You may request access to or deletion of these records at any time.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to personalize your experience, improve website performance, and understand how our website is used. You may control cookies through your browser settings, but some features may not function properly if cookies are disabled.
7. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Service Providers
We may share information with trusted vendors who help deliver services such as SMS and email delivery, customer support tools, scheduling tools, and analytics providers. These providers may only use information to perform services on our behalf.
Legal and Safety
We may disclose information if required by law or to protect the rights, safety, and security of Command Local, our users, or others.
Business Transfers
If Command Local is involved in a merger, acquisition, or asset sale, information may be transferred as part of that transaction. Any successor must honor this Privacy Policy.
Third-Party Sharing
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. Text messaging opt-in data and consent information will not be shared with any third parties except those supporting SMS delivery or compliance.
8. Your Choices
SMS Opt-Out
You may opt out of SMS messaging at any time by replying STOP.
Email Opt-Out
You may unsubscribe from marketing emails by clicking the unsubscribe link in any email.
Access and Correction
You may request access to, correction of, or deletion of your personal information by contacting us at support@commandlocal.com.
9. Children’s Privacy
Our services are not intended for children under 13, and we do not knowingly collect personal information from children.
10. Updates to This Policy
We may update this Privacy Policy periodically. The updated version will include a new “Last Updated” date.
11. Contact Us
If you have questions about this Privacy Policy, contact us:
Command Local
925 Red Start Circle
Corpus Christi, TX 78418
Phone: 214-850-0668
Email: support@commandlocal.com